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Resident Resources

WELCOME HOME!

We've put together this resource page to help you find useful information about your home, including rent payments, maintenance requests, utilities, trash collection, property care, and move-out procedures.

Please take a few minutes to familiarize yourself with these resources and review your Lease Agreement and applicable addenda, available through your Resident Portal: https://mmhomes.managebuilding.com/Resident/portal/login

1. CONTACT AND EMERGENCY INFORMATION 

CONTACT OUR MANAGEMENT TEAM 

Office Hours: Monday–Friday, 9:00 AM–5:00 PM

Phone & Text: (904) 604-6637 (904-60-HOMES)

Email: resident@mnm.homes

Office: 1354 North Laura Street, Jacksonville, FL 32206 (by appointment only)

Property Maintenance Emergencies: For urgent property issues such as significant water leaks, sewage backups, or other conditions that may cause immediate property damage or create unsafe conditions:

EMERGENCY CONTACTS 

Life-Threatening Emergencies: Call 911 for medical emergencies, fires, crimes in progress, or immediate threats to safety.

Non-Emergency Jacksonville Sheriff's Office: (904) 630-0500

Nearby Hospitals

UF Health Jacksonville
655 West 8th Street, Jacksonville, FL 32209
(904) 244-0411

Ascension St. Vincent's Riverside
1 Shircliff Way, Jacksonville, FL 32204
(904) 308-7300

Baptist Medical Center Jacksonville
800 Prudential Drive, Jacksonville, FL 32207
(904) 202-2000

2. RESIDENT PORTAL & RENT PAYMENTS

Your Resident Portal is the easiest way to manage your rental account and communicate with our team. Access your Portal here: https://mmhomes.managebuilding.com/Resident/portal/login

Through the portal, you can:

  • Pay rent and review your account balance.
  • View payment history and account transactions.
  • Access your Lease Agreement and applicable addenda.
  • Submit and track maintenance requests.
  • Communicate with property management team.

If you have questions about your account or need assistance accessing the portal, contact us at resident@mnm.homes or (904) 604-6637.

3. UTILITIES, INTERNET SERVICES
TRASH & RECYCLING

Trash and recycling collection schedules vary by property and location.

For City of Jacksonville collection schedules, visit: http://myjax.custhelp.com/app/hauler

ELECTRIC, WATER & SEWER

JEA — Jacksonville Electric Authority

Phone: (904) 665-6000

Website: http://jea.com

Utility responsibilities vary by property. Please review your Lease Agreement and Utilities Addendum to determine which services you are responsible for establishing and maintaining.

NATURAL GAS

TECO Peoples Gas

Phone: (904) 739-1211

Website: http://peoplesgas.com

Applicable only to properties equipped with natural gas service.

INTERNET, PHONE & CABLE

Depending on service availability at your address, providers may include:

AT&T Website: http://att.com

Xfinity (Comcast) Website: http://xfinity.com

Residents should confirm service availability and installation requirements directly with their preferred provider.

Important: Any installation requiring drilling, exterior wiring, or modifications to the property must be approved by management in writing before work begins.

4. MAINTENANCE AND PROPERTY CARE

To help us respond efficiently and keep accurate maintenance records, please submit all maintenance requests through your Resident Portal https://mmhomes.managebuilding.com/Resident/portal/login

Routine Maintenance: For non-emergency repairs, submit a maintenance request through your Resident Portal. Please describe the issue and include photos when possible.

Urgent Maintenance & After-Hours Emergencies: For urgent problems such as major water leaks, sewage backups, or conditions that may cause immediate property damage:

Our after-hours team primarily handles urgent property emergencies. Routine maintenance requests are addressed during normal business hours.

PROPERTY INSPECTIONS

Regular property inspections help us identify maintenance needs, address potential problems early, and keep your home in good condition. Inspections are generally scheduled in advance, and residents will receive notice as required by their lease and applicable law.

Please keep the following in mind:

  • Management must have a working means of accessing the property for authorized inspections, maintenance, and emergencies.
  • Do not change, replace, or rekey locks without prior written authorization from management.
  • Report any damaged or malfunctioning locks promptly.
  • Please make sure that areas requiring inspection, including HVAC equipment, plumbing fixtures, and electrical panels, are reasonably accessible.

We appreciate your cooperation in helping us maintain a safe and well-maintained property.

PROPERTY MAINTENANCE & RESIDENT RESPONSIBILITIES

Taking care of your home helps prevent unnecessary repairs, protects the property, and keeps your living environment comfortable. Residents are responsible for routine cleaning, reasonable property care, and maintenance tasks assigned to them under their Lease Agreement and applicable addenda. Some of the common Resident responsibilities may include:

  • Replacing light bulbs and user-replaceable batteries.
  • Replacing HVAC filters as required by the lease.
  • Keeping appliances, fixtures, and drains clean.
  • Removing hair and debris from accessible drain covers.
  • Keeping dryer lint filters clean.
  • Reporting maintenance problems promptly to management.

Maintenance Charges: Residents may be responsible for repair or service costs resulting from misuse, negligence, damage, or failure to perform lease-required maintenance. Charges are determined according to the Lease Agreement.

Please do not attempt electrical, gas, plumbing, or other repairs requiring professional expertise. Submit a maintenance request through your Resident Portal instead.

Important: Report Problems Early: Please report leaks, appliance malfunctions, unusual odors, water damage, and other maintenance concerns as soon as they are discovered. Prompt reporting can prevent minor problems from becoming costly repairs.

PROPERTY MAINTENANCE TIPS

HVAC Maintenance & Air Filter Replacement

Your heating and air conditioning system plays an important role in keeping your home comfortable. Regular maintenance, especially replacing air filters, helps the system operate efficiently and prevents unnecessary repairs.

Why Changing Your Filter Matters? A dirty or clogged air filter can cause several problems:

  1. Higher Energy Bills: Restricted airflow forces the system to work harder, increasing energy consumption.
  2. Poor Indoor Air Quality: Dirty filters can reduce filtration effectiveness and contribute to dust and airborne particles circulating throughout your home.
  3. Reduced Comfort: Restricted airflow can make it difficult to maintain comfortable indoor temperatures.
  4. Equipment Damage: Severely clogged filters can contribute to overheating, frozen coils, and premature equipment failure.
  5. Unnecessary Repair Costs: Neglected filters can lead to avoidable service calls and repairs.

How Often Should Filters Be Replaced? Replace HVAC air filters according to your Lease Agreement and the system manufacturer's recommendations. As a general maintenance guideline:

  • Every 30 days: Recommended during heavy heating or cooling use, in homes with pets, or where dust accumulates quickly.
  • Every 60–90 days: May be appropriate under lighter-use conditions, depending on the filter and equipment.
  • More frequently if needed: Check filters regularly and replace them when visibly dirty.
  • Always use the correct filter size and type for your HVAC system.

Additional HVAC Care Tips 

  • Keep supply vents and return-air grilles free of furniture, rugs, and other obstructions.
  • Keep return-air covers clean and free of dust buildup.
  • Do not block airflow by closing multiple supply vents.
  • Report unusual noises, water leaks, ice buildup, or insufficient heating or cooling promptly.
  • Do not attempt to repair or modify HVAC equipment yourself.

Important: Residents are responsible for HVAC filter replacement when required by their Lease Agreement. Damage or service costs resulting from failure to perform required maintenance may be charged in accordance with the lease and applicable law.

If you are unsure which filter to use or how to replace it safely, please contact management for guidance.

Stove & Oven 

  • Wipe the cooktop after use to prevent grease and food buildup.
  • Clean drip pans and burners monthly, and thoroughly clean the oven approximately 2–3 times per year or as needed.
  • Clean around and beneath the stove where safely accessible.
  • Use cleaning products suitable for the appliance to avoid damaging surfaces.
  • Do not move heavy appliances or disconnect gas or electrical connections.
  • Report malfunctioning burners, damaged controls, or unusual odors to management promptly.

Refrigerator & Freezer 

  • Clean shelves, drawers, door seals, and interior surfaces regularly, preferably 3–4 times per year.
  • Remove expired food and clean spills promptly to prevent odors.
  • Keep door seals and accessible ventilation areas clean.
  • Replace user-replaceable water filters as required by your lease or appliance instructions.
  • Do not pull out refrigerators connected to water lines. Moving refrigerators improperly may also damage flooring. Contact management if cleaning or maintenance requires moving the appliance.

Dishwasher 

  • Remove food scraps and paper labels from dishes before loading to prevent clogs and pump damage.
  • Clean the dishwasher's removable filter regularly, following the manufacturer's instructions.
  • Run hot water at the kitchen faucet before starting the dishwasher, when appropriate for the appliance.
  • Periodically run a dishwasher-cleaning cycle using a product suitable for your appliance, such as Affresh.
  • Wipe door seals and remove food residue to prevent odors.
  • Report leaks, drainage problems, or unusual noises promptly.

Washer & Dryer 

  • Clean the dryer's lint filter after every drying cycle. Accumulated lint restricts airflow and creates a fire hazard.
  • Keep the area around laundry appliances free of lint, dust, and stored items.
  • Clean the washing machine periodically using a suitable washing-machine cleaner.
  • Leave the washer door or lid open after use when appropriate to allow moisture to evaporate.
  • Do not overload the machines.
  • Report leaks, unusual vibrations, or mechanical problems promptly.
  • Safety Reminder: Never disconnect gas lines, electrical connections, or water supply hoses to perform routine cleaning. Contact management when professional assistance is needed.

Bathtubs & Showers 

  • Clean bathtubs, showers, tile, and surrounding surfaces at least weekly to prevent soap scum, mildew, and hard-water deposits.
  • Remove mineral buildup regularly using cleaning products appropriate for the surface. Products such as Bar Keepers Friend may be suitable for certain surfaces but should not be used on materials that could be damaged by abrasive or acidic cleaners.
  • Pay particular attention to grout, caulking, and seals. Deterioration can allow water to penetrate walls and flooring.
  • Keep shower curtains or doors properly positioned to prevent water from escaping the bathing area.
  • Wipe up any water that reaches the bathroom floor immediately. Bathroom floors are not necessarily waterproof, and even small amounts of repeated water exposure can damage subflooring and ceilings below.
  • Report loose tiles, damaged grout, deteriorating caulking, leaks, or persistent moisture problems promptly.
  • Important: Excess moisture can cause structural damage and encourage mold growth. Never ignore water leaks or recurring moisture problems.

Drains & Clog Prevention 

  • Keep hair, grease, food scraps, and other debris out of drains.
  • Use hair catchers in showers and tubs and clean them regularly.
  • Never flush wipes, paper towels, feminine hygiene products, or other foreign objects down toilets, even if labeled "flushable."
  • If a toilet becomes clogged, try using a toilet plunger carefully.
  • For slow-draining sinks or showers, remove visible hair or debris from easily accessible drain covers using a suitable plastic drain-cleaning tool.
  • Do not disassemble plumbing fixtures or use chemical drain cleaners such as Drano. These products can damage certain plumbing components and create hazards during subsequent repairs.
  • If a clog persists or repeatedly returns, submit a maintenance request through your Resident Portal.
  • Maintenance Charges: Residents may be responsible for plumbing service costs when blockages result from misuse, improper disposal of materials, or failure to perform lease-required maintenance. Charges are determined according to the Lease Agreement and applicable law.
  • Report sewage backups, overflowing fixtures, or significant leaks immediately through the emergency maintenance procedure.

Faucets 

  • Low water pressure or uneven water flow may be caused by mineral deposits or debris clogging the faucet aerator, especially after plumbing repairs.
  • If your faucet has an easily removable aerator:
  • Carefully unscrew the aerator from the faucet spout.
  • Rinse away visible debris under running water.
  • If mineral deposits are present, soak the removable aerator in white vinegar, provided the manufacturer's instructions allow it.
  • Rinse thoroughly and reinstall the aerator.
  • Do not force, disassemble, or use tools on fixtures that could be damaged. If the aerator cannot be removed easily or the problem continues, submit a maintenance request.
  • Report leaking faucets promptly to prevent water waste and damage.

Garbage Disposal 

  • Proper use and routine cleaning help prevent clogs, odors, and damage to the garbage disposal.
  • Avoid placing grease, bones, hard food scraps, fibrous materials, or large quantities of food waste into the disposal.
  • Run cold water while operating the disposal and briefly afterward to help flush food particles through the drain.
  • Never place your hands or utensils inside the disposal.
  • If the disposal stops working, turn it off and check whether the unit has a reset button.
  • If the disposal is jammed, do not repeatedly attempt to operate it.
  • For disposals equipped with a manual jam-release mechanism:
  • Turn off the disposal and disconnect its power supply before attempting a reset.
  • Follow the manufacturer's instructions for using the designated jam-release wrench.
  • Restore power only after confirming the unit is clear and safe to operate.
  • If the disposal remains jammed, leaks, makes unusual noises, or repeatedly trips its reset button, submit a maintenance request.

Important: Never attempt electrical repairs, disassemble the disposal, or use chemical drain cleaners.

Carpet and Flooring 

  • Carpets: Vacuum at least once a week, or more frequently in high-traffic areas and homes with pets.
  • Professional Cleaning: Have carpets professionally cleaned at least annually and upon move-out as required by your Lease Agreement and Move-Out Checklist Addendum.
  • Hard-Surface Floors: Sweep or vacuum regularly and clean with products appropriate for the flooring material.
  • Hardwood Floors: Use a lightly dampened mop and a cleaner specifically approved for wood flooring. Never saturate hardwood floors or use steam cleaners, as excess moisture can cause permanent damage.
  • Spills & Stains: Clean spills immediately to prevent staining, odors, and moisture damage. If you accidentally stain a carpet, contact a professional carpet-cleaning company for advice before attempting treatment. Some household cleaners can permanently set stains.
  • Furniture Protection: Use protective pads beneath furniture legs and avoid dragging heavy objects across floors.
  • Pet Damage: Clean pet accidents immediately and report any damage that cannot be properly addressed.
  • Important: Residents may be responsible for flooring damage beyond ordinary wear and tear, including permanent stains, scratches, water damage, and pet-related damage, in accordance with their lease and applicable law.

Additional Property Care Guidelines 

  • Alterations & Improvements
  • Do not make structural alterations, paint, install wallpaper, replace fixtures, or make other modifications without prior written approval from management.
  • Small picture hooks or nails may be permitted as provided in your lease. Larger screws, drywall anchors, shelving, and other installations require approval.
  • Residents may be responsible for restoring unauthorized alterations and repairing related damage at move-out.
  • Electrical & Heating Equipment
  • Do not modify electrical wiring or install permanent electrical or heating equipment without prior written approval.
  • Report electrical malfunctions, damaged outlets, or other safety concerns promptly.

Extended Absences

  • If you plan to leave your home unoccupied for an extended period, notify management and follow the absence and inspection requirements in your Lease Agreement.
  • Make appropriate arrangements for property care during your absence, as required by your lease.

Exterior Installations

  • Do not install satellite dishes, antennas, exterior wiring, or other attachments without prior written approval.
  • Drilling or penetrating the roof, siding, or exterior surfaces is prohibited unless specifically authorized in writing by management.

Important: Residents are responsible for complying with their signed Lease Agreement and applicable addenda. Unauthorized alterations or resulting damage may require corrective work at the resident's expense, subject to the lease and applicable law.

5. COMPLIMENTARY RESIDENT REWARD PROGRAM

Enjoy the Benefits of Living in Historic Springfield!

MMHRM is pleased to support the Springfield Preservation and Revitalization (SPAR) organization and encourage our residents to get involved in the neighborhood.

Residents of our Historic Springfield properties are eligible for a one-time $30 rent credit toward an individual SPAR membership.

How to Receive Your Credit:

  • Visit SPAR's membership page and complete your membership registration http://sparcouncil.org/become_a_member.
  • Enter M&M Homes Property Management in the Sponsorship Business field, if available.
  • Notify our management team after joining SPAR.
  • Once your membership is confirmed, a $30 credit will be applied to your upcoming rental cycle.

SPAR membership provides opportunities to participate in neighborhood activities, support historic preservation, and enjoy benefits offered by participating local businesses.

Visit http://sparcouncil.org for current membership information, community events, and participating business discounts.

6. GETTING READY TO MOVE OUT?

 

 

 

 

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