Applicant FAQ
1. How old do you have to be to apply?
Applicants must be at least 18 years old. All proposed occupants age 18 or older must submit a separate rental application and complete the required screening, even if they will not be responsible for paying the rent. A co-signer, when required, must also submit an application and complete the applicable screening.
Application fees are not charged immediately upon submission. Management first completes a preliminary review to determine whether there appears to be a qualification path before charging the applicable non-refundable application fee and ordering screening.
2. How do I schedule a showing?
Your Next Home – Your Rare Find. Call or text our 24/7 leasing line at 904-207-RARE (7273) for help scheduling a showing and answers to questions about the property. You may be asked a few short questions before booking.
3. What does your application process look like?
Submit the rental application and required payment information. Your application fee is not charged immediately. Management first completes a preliminary review of the information provided to determine whether you appear to meet the Resident Selection Criteria or whether an approved alternative qualification path may be available.
If the application may proceed, the non-refundable application fee is charged and formal screening and verification are completed. Once screening is complete, Management will issue a decision or request any additional information.
After approval, you will receive a summary of your lease terms and access to the applicable sample lease and addenda. Review these materials and ask any questions before confirming the terms and fee conditions in writing.
The Lease Preparation and Administrative Fee must be paid before we prepare and send your personalized lease documents. The actual amount of any fees will be disclosed in the listing and approval summary. You will then sign the lease and pay the separate required reservation fee to reserve the property.
For complete details, please review our Application Process page.
4. What are your requirements for rental history?
We generally require at least two years of verifiable residential rental history or homeownership. Rental history that cannot be independently verified will not be considered.
Previous rental history should reflect timely payments, proper notice when moving, compliance with material lease terms, and satisfactory care of the property.
If you do not have sufficient verifiable rental history, a qualified co-signer will generally be required. A co-signer must meet Management's current co-signer requirements, including a minimum 700 credit score and verifiable gross income of at least five times the monthly rent. In some cases, Management may consider another approved qualification alternative based on the overall application and property.
5. What are your employment requirements?
We generally require at least two years of employment history, unless another approved qualification path applies. Employment and income used to qualify must be verifiable.
If you are relocating or starting a new job, a legitimate written employment offer letter may be accepted, provided the employer, position, start date, and compensation can be verified.
Self-employed or non-traditionally employed applicants may be asked to provide tax returns, bank records, 1099s, W-2s, or other documentation reasonably required to verify income.
6. What are your income requirements?
Applicants must generally have combined gross income of at least three times the monthly rent. All income used to qualify must be verifiable.
Acceptable documentation may include recent pay stubs, W-2s, 1099s, tax returns, bank records, employment offer letters, or other reliable proof of income, depending on the applicant's circumstances.
Self-employed or non-traditionally employed applicants may be asked to provide additional documentation when standard proof of income is not sufficient.
7. Will you check my credit?
Yes. A credit report is obtained for each applicant age 18 or older after the preliminary application review and successful payment of the application fee.
A qualifying credit score of 650 or higher satisfies Management's standard credit-score requirement, provided all other applicable qualification requirements are also met. When two or more applicants apply together, their average qualifying credit score must be at least 650.
If the qualifying credit score is below 650, the outcome depends on the credit standards approved for the specific property and the applicant's overall qualifications. Management will review the full application and will advise the applicant if any qualification path exists. Serious adverse credit history, including bankruptcy, material collections, judgments, or liens, may affect approval regardless of the numerical score.
8. Will you run a background check?
Yes. A criminal background check is completed for each adult applicant as part of the formal screening process.
Criminal history may affect approval when it indicates that an applicant's tenancy could present a direct threat to the health or safety of others or a substantial risk of physical damage to the property.
Management may consider factors such as the nature and severity of the offense, the circumstances involved, the applicant's age at the time, how much time has passed, and any relevant mitigating information or positive rental history.
Certain convictions involving matters such as the manufacture or distribution of controlled substances, bodily harm, or intentional property damage may result in denial.
9. What is your Pet Policy?
Pet policies may vary by property. All animals must be disclosed, and ordinary pets must receive written Management approval before occupancy.
Approved dogs and cats are generally subject to a non-refundable pet fee and monthly pet rent based on their PetScreening Paw Score. A separate second-animal fee rule applies to a second approved dog or cat. Breed, size, and age restrictions also apply to dogs, including certain dogs that are treated as 0-Paw under the Resident Selection Criteria. Rabbits and small caged or enclosed animals have separate charges, reptiles and other animal types are considered case by case, and ordinary household fish are not subject to pet fees or monthly pet rent.
Assistance and service animals are not considered pets and are evaluated separately. Qualified assistance or service animals are not subject to ordinary pet fees, pet rent, or ordinary pet restrictions.
For complete Paw Score pricing, multi-pet rules, and other animal requirements, please see our Pets and Animals Policy.
To screen your pet visit: http://mnmhomes.petscreening.com.
10. What are your security deposit requirements?
The standard security deposit is generally equal to one month's rent. However, the required deposit may be lower or higher depending on the property and the applicant's overall qualification profile.
In some cases, applicants with exceptionally strong credit and overall qualifications may be offered a reduced security deposit. Applicants who qualify through an approved alternative qualification or credit-mitigation program may be required to pay an increased refundable security deposit.
The exact security deposit amount and payment deadline will be provided in the applicable approval or lease terms. Any alternative payment arrangement must be approved by Management.
Please see Resident Selection Criteria for more info.
11. What other fees may apply?
An application fee applies to each applicant age 18 or older. It is charged only after the preliminary review identifies a qualification path and before formal screening begins.
After approval and sample-lease review, a separate Lease Preparation and Administrative Fee is payable before personalized lease documents are prepared. It is charged once per lease package, not per applicant. This fee does not reserve the property.
Additional charges may include utilities, pest control, amenities, approved pet fees and pet rent, or credit-mitigation charges, depending on the property and application.
Applicable amounts are disclosed in the listing and approval summary. Review the summary and ask any questions before confirming the terms and paying. Please also review our Resident Selection Criteria.
12. What are the common reasons for the application to be declined?
Applications may be declined when the applicant does not meet the qualification standards applicable to the property or when the overall screening results present material concerns. Examples include serious adverse credit history, including bankruptcy, material collection accounts, judgments, liens, or other significant derogatory credit; disqualifying eviction history; material falsification or omission of information; inability to verify identity or required screening information; or criminal history that meets Management's disqualification standards. Please review Resident Selection Criteria for more information.
13. Do I have to view the property before applying?
You may submit an application before viewing the property. However, final approval will not be issued until the required property viewing has been completed, unless Management approves an exception.
The viewing allows you to confirm that the property meets your expectations and to review its condition before moving forward with the lease process.
If you are relocating or otherwise unable to attend in person, Management may be able to arrange an approved alternative viewing method, such as Live Video Tour.
14. What if I'm not sure I meet all of the qualification criteria?
We encourage you to apply if you are unsure because Management often cannot determine whether an approved qualification path is available without reviewing the full application.
Management's preliminary application review is free; your application fee is not charged simply because you submit an application. We first review the information disclosed to determine whether you appear to qualify or whether an approved alternative, such as a co-signer, increased security deposit, or credit-mitigation option, may be available.
The application must be complete and accurate, with all requested information and known qualification issues fully disclosed. If Management determines there is a path forward, the application fee is charged before formal screening and verification. If there is clearly no available qualification path based on the information disclosed, Management may decline the application without charging the application fee.
Questions about the process or disclosed terms? Contact Management before signing.
Please find more information at Resident Selection Criteria or contact Management.
15. What happens if more than one application is received for the same property?
Management may continue to accept and process applications until the property is formally reserved or otherwise removed from the market.
Each application is evaluated under the same published Resident Selection Criteria. If more than one applicant qualifies, Management will determine how to proceed based on the property status, timing, completeness of the applications, and other applicable leasing considerations.
Submitting an application, receiving approval, paying the Lease Preparation and Administrative Fee, or signing the lease does not by itself reserve the property. The property is reserved only when Management receives the reservation fee.
If Management commits the property to another applicant through no fault of yours, your Lease Preparation and Administrative Fee will be refunded.
16. Is the Lease Preparation and Administrative Fee refundable?
The fee is refundable until your personalized lease package has been prepared and sent. Once both steps are complete, it becomes earned and nonrefundable—even if you decide not to sign the lease or move in.
If Management or the property owner cannot proceed through no fault of yours, the fee will be refunded.
This fee is separate from the reservation fee and security deposit. Payment does not reserve the property or release you from obligations under a signed lease.
17. How does a promotional administrative-fee credit work?
If a promotional credit is offered in writing, the Lease Preparation and Administrative Fee is still payable before personalized lease documents are prepared.
After you take possession and all required move-in payments have been received, a credit equal to the fee you paid will be applied toward the next month's rent. This is a rent credit, not a cash refund.
18. Can I review the lease before paying the preparation fee?
Yes. After approval, we provide access to the applicable sample lease and addenda before collecting the Lease Preparation and Administrative Fee.
Your approval summary states your specific rent, security deposit, fees, and proposed move-in date. The sample documents are for review only and are not for signature.
Please review the documents and ask any questions before confirming the terms and paying the fee.
19. When will I hear back about my application?
Applications are reviewed in the order received, usually within 1–3 business days. Review may take longer if required documents are delayed or we receive a high volume of applications. We will contact you once your application has been reviewed or if we need additional information.